Refund policy

Refund Policy

30-Day Satisfaction Guarantee: If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Shipping & Delivery Times: Orders are processed within 1–2 business days. Most orders arrive within 7–12 days of being placed. Your 30-day return window begins on the date your order is delivered, not the date it was placed.

Eligibility Criteria:

  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Returns must be initiated within 30 days of delivery.
  • Proof of purchase is required.
  • Items returned with signs of use, wear, odor, pet hair, or removed tags may be refused or issued a partial refund.

Return Process:

  • Contact our customer support at hello@aerivoa.com or at our toll-free number 1 (800) 394-8318 with your order number and reason for return.
  • Once your return is approved, our team will email you full return instructions along with the correct return address. Please wait to receive this address from us before shipping anything back, as returns sent without prior approval cannot be processed.
  • Ship the item(s) back to the address we provide, using a tracked shipping method so your return can be confirmed.
  • Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:

  • Refunds are issued to the original payment method for the full product price.
  • Refunds are processed after we receive and inspect the returned item. Please allow 5–7 business days from that point for the refund to reflect in your account.
  • In some cases, we may issue your refund without requiring the item to be shipped back. If so, we'll let you know when your return is approved.

Exchanges:

  • Exchanges are subject to product availability.
  • If the desired item is out of stock, a refund will be issued instead.

Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or defective. Original shipping is free, so no outbound shipping is deducted from your refund.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or full refund at no additional cost to you.

Non-Returnable Items: Final-sale or discounted promotional items may be non-returnable. This will be clearly indicated on the product page.